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Shipping & Returns

Shipping Policy

Thank you for choosing The Informed SLP Merch! 

 

To maintain our standards and streamline operations, we have established a Shipping Policy for the items currently on sale, which includes and is limited exclusively to:

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2024 TISLP Stickers

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1. Order Processing:

  • Orders are processed within 3 business days.

 

2. Shipping Options:

  • We offer standard and shipping options only.

  • We ship only to the continental U.S. at this time.

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3. Delivery Time:

  • Delivery times depend on your location.

  • Standard shipping usually takes 4–14 days, depending on both your location and holidays.

 

4. Address Accuracy:

  • Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses.

 

5. Delays:

  • Occasionally, factors like weather or carrier issues may cause delivery delays. We appreciate your patience.

 

6. Lost or Stolen Packages:

  • For lost or stolen packages after delivery, contact the carrier and local authorities, then reach out to us for assistance.

 

If you have questions or need support, reach out to our customer service team at communications@theinformedslp.com

Return & Exchange Policy

To maintain our standards and streamline operations, we have established a strict "No Returns" policy for the items currently on sale, which includes and is limited exclusively to:

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2024 TISLP Stickers

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Please carefully review the terms and conditions outlined below before making a purchase.

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1. Final Sale:

  • All sales are considered final, and we do not accept returns or exchanges for any reason except for damaged or defective items (see section 2).

 

2. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective product, please contact our customer support team at communications@theinformedslp.com within7 days of receiving the item.

  • We may request photographic evidence of the damage or defect to process a replacement or refund.

 

3. Exceptions:

  • These policies apply only to items sold here, at www.tislpmerch.com, NOT at www.theinformedslp.com

  • Our "No Returns" policy applies to all current merch products, but will vary per product currently on sale.

 

4. Cancellation Policy:

  • Orders cannot be canceled or modified once they have been placed. Please review your order carefully before confirming the purchase.

 

5. Refunds and Replacements:

  • In cases of damaged or defective items, we will provide a replacement or issue a refund as deemed appropriate by our customer support team.

  • Refunds will be issued to the original payment method used for the purchase.

 

6. Shipping Costs:

  • Shipping costs are non-refundable, except in cases where we have shipped a damaged or incorrect item.

 

7. Contact Us:

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